Shipping and Return Policies

SHIPPING INFORMATION


USA Customers:


*Credit card orders are placed through our shopping cart at www.shopshoeboxtasks.com and subject to UPS Realtime Shipping Rates
*Authorized Purchase Orders are accepted from US Schools and Organizations only and are subject to the following shipping rates, based on your order's subtotal and destination:

Orders totaling less than $100—$15 flat shipping fee
North Carolina—13% (Include County for NC Sales Tax)
KS/OK/ND/NE/SD/TX–19%
CO/MT/NM/NV/UT/WY—21%
AZ/CA/ID/OR/WA—22%
AK & HI—32%
ALL OTHER CONTINENTAL US STATES—15%

 

International Customers (also, APO and US Territories):


Each order is handled individually according to rates and regulations at the time of shipping.
Shipment is by US Postal Service. Please review the section on International Sales on our website and compete the INTERNATIONAL PURCHASE REQUEST FORM found there.  From the information you provide, you will be emailed an Estimate detailing the costs of shipping to your country. Your order will ship once you have agreed to the costs and paid in full. You are responsible for paying Customs, Duties, etc. levied by your country.

 

Missing or Damaged Items & Returns

 

We guarantee all of our merchandise. We take pride in the products we offer and the service we provide. Your complete satisfaction is our top priority.

Upon receiving your order, please check through ALL items first to make sure your order shipped complete and everything arrived in good condition. If you are dissatisfied with any of our products we will exchange or replace it, or credit your account within 30 days of purchase, less shipping costs (note exceptions below).

If you did not receive an item you ordered or find it damaged upon receipt, we will replace it at no cost to you. Please call 1.888.268.6366 or email information@shoeboxtasks.com and reference your Invoice/Packing Slip number and item numbers.

You may return unused items only in good condition for a full refund. After 30 days if the item is still unused and in “like new” condition, we will issue a credit.

*Exceptions:
Customized items, special orders, all books and media-related products (CDs, videos, DVDs) and any items that have been used are non-returnable

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