Purchase Orders FAQs

U.S. Schools and Institutions may submit an authorized purchase order.  The purchase order must be submitted along with our 2012 Order Form, completed in full.  We are no longer able to accept Purchase Orders without a completed copy of our order form.  We serve many schools and organizations worldwide and there are a surprising number of organizations with identical or very similar names.  Please fax the order to: 828.252.7500.

For utmost clarity, the order must include the following information:

 -the full billing name & address (in most cases for schools, this is the school district)

 -whether your district has ordered from us previously (if so, you will already be in our database)--we are able to accommodate multiple shipping addresses but all orders are listed under the full accounts payable name

 -phone number and/or email address for your purchasing department, in the event that we need to contact you to clarify any part of the order

 -any special shipping instructions, such as: rush shipping or delivery needed by a certain date, shipping to someone's attention, school closing dates due to holidays/breaks, etc

 -accurate total costs--current shipping costs for your region are listed on the order form--please include this amount in your calculations; you are only responsible for sales tax only if your order ships to a non-tax exempt organization in the state of NC--please be sure your accurate combined state/county sales tax is figured in

 -a physical ship-to address (UPS does not ship to P.O. boxes)

 -please be sure all this information is legible!

Questions about Existing Orders & Multiple Requests

If you are calling about an existing order and do not have the packing slip number, please reference your full bill-to name (usually, the district).  The packing slip will note your purchase order number for your records and convenience but we are unable to research the order with this number alone.  Because of this, if you submit the same purchase order twice, we have no way of checking whether it's a duplicate number.  Please keep good records regarding date & method of order (online or by fax), as paying return shipping costs for unwanted orders which have been duplicated due to repeated submissions is your responsibility.

Time frame for Delivery of Orders

 You can expect delivery of your order in 3-4 weeks.  If you have budgeting or time constraints requiring earlier delivery, please call and discuss the feasibility/costs associated with filling these needs.  We are happy to meet any special needs of this sort when possible.