Shipping & Returns

Shipping &
Return Policies

USA Customers

Credit card orders are placed through our SHOP and subject to UPS Realtime Shipping Rates. We reserve the right to ship via carriers other than the one you selected during the purchasing process, at no additional cost to you.

Authorized Purchase Orders are accepted from US Schools and Organizations ONLY and are subject to the following shipping rates, provided to us by UPS and based on your order's subtotal and destination:

  • North Carolina - 13% (include County for NC Sales Tax)
  • KS/OK/ND/NE/SD/TX - 19%
  • CO/MT/NM/NV/UT/WY - 21%
  • AZ/CA/ID/OR/WA - 22%
  • AK & HI - 32%
  • All other continental United States - 15%

International Customers (also, APO and US Territories)

Each order is handled individually according to rates and regulations at the time of shipping. Shipment is by US Postal Service. Please review the section on International sales on our website. We are NOT responsible for paying Customs, Duties, etc. levied by your country.

Missing or Damaged Items AND Returns

ShoeboxTasks take pride in the products we offer and the service we provide. Your complete satisfaction is our top priority, therefore we guarantee all of merchandise.

Upon receipt of your order, please check through ALL items first to make sure your order shipped complete and everything arrived in good condition. If you did not receive an item ordered or find it damaged upon receipt, or are dissatisfied with any of our products, we will exchange, replace, or credit your account within 30 days of purchase, less shipping costs (note exceptions below*). You may return unused items for a full refund, up to 30 days after purchase and receipt, and assuming said item is in unused condition and with the original packaging.

Please call 1.888.268.6366 or email and reference your Invoice/Sales Order number and item numbers to initiate a Return/Refund.

*Non-returnable exceptions: customized items, special orders, all books and media-related products (CDs, videos, DVDs) and any items that have been used.